Hotel Charlee Villas - Oceanblock (former Palm Villa Suites)

Reviews about Hotel Charlee Villas - Oceanblock (former Palm Villa Suites)

• Rebecka Shunter

  Oct, 04 2018
  ★ ☆ ☆ ☆ ☆
  This place is absolutely ridiculous. I made reservations a week before I was going to go to have a family get away. Giving them one night pay, as they requested. Unfortunately someone in my family got really sick and we are unable to go. When I call to cancel the lady on the line so rudely said they don't do refunds 30 days with in reservations. I told her I made the reservations a week ago and on the web site it said nothing about the 30 day policy. When she asked if I wanted to go a different day I said no because there was no way I'm staying there and give my business to this place while being spoken to so rudely. I said I wanted my refund. She said there's no way. That's beyond ridiculous. Awful customer service. And by the reviews I'm not the only one who thinks this place is a waste of money.

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